08-11-2016 05:12 PM
08-12-2016 09:04 AM
Thank you for reaching out to us on the forum regarding your Samsung Galaxy Note7 pre-order! It looks like a phenomenal phone, so I'm sure you're excited to get your hands on it.
As part of our in-store pre-ordering process, customers are typically required to purchase a $50 Best Buy gift card. This gift card is then able to be redeemed at the time of pickup. I apologize if this part of our process is at all inconvenient or distasteful for you. With that said, please know that any free gift card offers that you may qualify for would be fulfilled at the time of pickup.
|Tasha|Social Media Specialist | Best Buy® Corporate|
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08-12-2016 09:11 AM
08-15-2016 09:07 PM
That is exactly the same thing as putting a $50 hold on a credit card.
The process makes no sense. In order for me to give you business I need to commit another $50 to best buy? Every other company on the planet will simply do a $50 hold on a credit card. Rest assured this will be the last time I do a pre order through your company.
08-15-2016 09:40 PM
08-15-2016 09:56 PM