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New Idea

Phone word support

Status: Tell Us More
by AmirSadeghi on ‎06-06-2014 04:44 PM

Some cell phones support phone words in the dialing environment (e.g. Blackberry qwerty phones).

Some support phone words in the texting environment (e.g. in Samsung Galaxy S phones, you can specify a phone word as a text message recipient, the phone accepts it and even writes its numerical equivalent under it).

Other phones simply give an error message if you write a phone word for a text message recipient (e.g. Sony Xperia).

I think it would be great if BestBuy specifies for each cell phone whether it supports phone words in the dialing environment and/or in the text messaging environment.


Status: Tell Us More
Would anyone else like to see this put into place? Remember to vote for an idea if you like it.

Simply put, I'd like to see a return of the surveys and activities on Best Buy's Facebook page that paid out RZ/MyBB points for doing them.


They were another way that one could earn RZ/MyBB certificates and stay connected to Best Buy and any sales/promotions that you guys had going on.

Status: Tell Us More
Our Facebook page is often changing and just because these offers aren't there now doesn't mean they won't come back. Would anyone else like to see these back on our Facebook page? Remember to vote for an idea if you like it.

If Best Buy wants to move more PC components, they should connect a gaming PC running a game like Metro or Battlefield 4 on ultra settings running 4K natively.  People will be blown away.

Status: Tell Us More
I like the suggestion. Would anyone else like to see this happen? Remember to vote for an idea if you like it.

Added promotions with Watchdogs

Status: Tell Us More
by on ‎04-23-2014 10:10 AM
With GCU increasing benefits & promotions other retailers have had to step up their games & some have. Watchdogs should be the next premier selling title after Titanfall & although BB is already $10 pre-order credit other retailers have been offering quite a bit more $20-$25. Since Wolfenstein got an increase to $20 maybe there`s a way to get Watchdogs upgrade too or another promotion added on.

I`m sure at this point there`s been a noticable jump in Wolfenstein pre-orders so you can fully except an even bigger reception for Watchdogs which would certainly delight both Ubisoft & BB. This would also allow the wheels to be set in motion to get the best pre-order benefit Ubisoft`s premier franchise Assassin`s Creed which was just announced to reach 73 million sales.
Status: Tell Us More
Thanks for the suggestion. Does anyone else have any input on this idea? Remember to vote for an idea if you like it.
0 Votes

Phone Recycling for Hospitals

Status: Acknowledged
by Fishwithadeagle on ‎08-11-2014 12:18 PM - last edited on ‎08-12-2014 10:51 AM by Senior Social Media Specialist Senior Social Media Specialist

Hello Bestbuy,

        I just though that this would be the best place to propose this idea because the email on the bestbuy website was only for the store. I am working on creating a charity (Tech for Tots) that donates old and recycled phone to children during long term hospital stays. This would target families of lower economic brackets who may not be able to afford phones for their children. This helps the children remain occupied and connected during their hospital stay. We are working with multiple hospitals in the Cleveland area who are interested in the program, the only issue is that to begin the program, we need to have phones to donate. I noticed that there are many phones that are being recylcled through the Bestbuy Electronics Recycling program that could have much more use through a program like this. I was hoping that you might be able to donate some of those recycled phones to this program.


      If you have any more information about the program, just send me an email. This is just a basic summary of what we are trying to do.


                                               -Nathan {removed per forum guidelines}

Status: Acknowledged
Thanks for reaching out to us on this. I'm not sure if will be able to help or not. My suggestion would be to write a letter to us here at our corporate headquarters. The address here is 7601 Penn Ave. S. Richfield, MN 55423.
0 Votes

Recommended Products page

Status: Tell Us More
by Valued Contributor on ‎11-05-2014 07:43 AM

I don't normally view this page but one thing I noticed from the start is that what it was suggesting for "top picks for Allison" was totally off the wall as far as correct picks for me. 


I feel a remake of this with better cookie analysis could be useful. Just to give an example


-It was suggesting dualshock controller chargers for don't even own a PS4 nor have I ever searched for PS4 information. 


My suggestion: When it reads the cookies of browsed items, have it to cross reference to previous orders. For example: I browse PC related items, have it cross reference my order page to see if I have ever purchased PS4 console/or related products. 


Also this one isn't so bad, but again a deeper analysis would had made it more realistic. In this example yes, I do browse smart tv's but I always use the site filter to go to the larger televisions as I am always looking for a good price on a larger one. The top pick for me was suggesting a small 38'. by having it showing what was under the filters I use, and the price ranges I look for it could had provided better outputs.


Status: Tell Us More

Thanks for the suggestion. Does anyone else feel like we are recommending the incorrect products to them? Make sure you vote for an idea if you like it.

Other retail sites are offering this for pre-order, can Best Buy get this on the website sooner rather than later for pre-order?

Status: We Did It!

Although these titles are currently sold out we do now have them on

Product Availability on Web Pages

Status: Tell Us More
by shorawitz on ‎02-19-2015 05:27 PM

It would be great if there were an option to filter the view of products that were in stock at the local store(s) selected by the customer.  That way, we wouldn't have to wade through pages and pages of product links in order to find out if you have in stock the product(s) we want at our local store.


Sometimes, (and by sometimes I mean most times) I would like to get a product that same day by just looking online at your website and finding what's available at my local store.  Otherwise, what is the advantage of buying from you as opposed to one of the many other online retailers and to add to the mix, I wouldn't have to pay sales tax if I bought from an online retailer from out-of-state.  If I have to have Best Buy ship the product I desire anyway, why not buy it somewhere else and save a little money.

Status: Tell Us More

I believe a version of this idea has been posted in the past, but I would like to hear if anyone else would like to see this as a reality? I should point out that you do have to pay taxes on purchases made through online retailers; the taxes are collected by the online retailer, but you are responsible to pay the taxes on these purchases when you file your taxes. Make sure you vote for an idea if you like it.

0 Votes

I was searching for external DVD burners today. So naturally I did a search for "External DVD Burner" 


Nothing came up! I did 5 different searches and nothing came up. Eventually I found a category called Computer Cards and Components. I never thought to look of it there... and voila! There were plenty of them to be found. Why does it have to be so hard to search? At the end of the day I want to find stuff easy, book mark it for easy access and order it for store pickup the next day when I want to, not jump through hoops.


Hope you understand where I'm coming from. 

Status: Acknowledged

I can assure you that we are always working to make our website the best possible including its search feature.

Best Buy should Bring Back The Victory Can Be Pre-Ordered Promo instead of using the current $10 model it downgraded to. This Year alone many major retailers in the last few months have had distinctly higher pre-order bonus's such as double what best buy is offering and sometime even more then double. Now with The New Generation of game systems and games out now and more to come, the beginning of that system life cycle can be very important for a retailer to want to use and attract upgrading gamers and new gamers to your stores. I have made some comparisons below of some examples of games best buy have and has had preorder bonus's on compared to other retailers bonus's so my point can be seen.


Watch Dog

  • Best Buy = $10
  • Kmart= $20
  • Dell = $25
  • Microsoft Store $15

Elder Scrolls Online

  • Best Buy = $10
  • Kmart = $20


  • Best Buy = $10
  • Kmart = $20



  • Best Buy = $10
  • Dell = $25
  • Kmart = $20


Wolfenstein: The New Order

  • Best Buy = $20
  • Dell = $25
  • Kmart = $20

Now Best Buy didnt even offer a $10 Pre order Bonus to begin with For The Wii U Game "MARIO KART 8" but instead offered $10 Gas Card late in the game while your competitors offered: Dell $25 and Kmart $20.


And those are just examples of some the comparisons. As you can see from the Comparison Best Buy has not once had the Highest Pre-Order Bonus since they downgrounded to the current $10 model. And Those Same Retailers are also offering those same large amount pre-order bonus's on more selection of games then best buy currently is right now as well as they also allow coupons and discounts to stack on top of those pre-order bonus's


Status: Acknowledged
Since this promo has been replaced by our Get 10 promotion we will not be bringing it back at this time. Thanks for the suggestion.

You could do it as a once a month e-mail sent out to GCU members. They could be some of the usual ones from the former @Gamer magazine(that ended in May 2014 Smiley Frustrated ) as yet another perk of being a GCU member. You could have the usual ones that became(unfortunately) a staple of the magazine's coupons towards the end like the extra percentage off pre-owned coupon.


As it stands the Gamer's Club offers that the company is releasing as of late are nowhere near on par with the offers we used to get.


Right now the ONLY Gamer's Club offer on the page I have bookmarked for it is 50% off a headset audio controller for the PS4:


Not only that but when these Gamer's Club offers pop up if they're for games and are a flat $X off said game(s) then the coupon and the current 20% discount perk don't stack correctly. 


So how about it? Bring back the @Gamer styled coupons to stack with the 20% game discount? It might actually spur me to buy something gaming wise from Best Buy for the first time in 2015. 

Status: Tell Us More

Who else would like to see GCU members receive coupons similar to what was offered in @Gamer magazine?


Remember to vote for an idea if you like it!

So once in awhile ill get email saying if i pre-order a certain movie (aka Mission impossible 5 & fantastic 4), you get a free cinemanow digital copy to watch right away.


As i just signed up for cinemanow because of this, i was looking on the site for other movies i could pre-order and get digital copys of right away. Unfortunally there is no section for this, i went threw so many pre-order movie section but couldnt find anything in there either.


You should make a section in the movie section for pre-orders that come with free cinemanow digial copys so that people will know what ones they can order and watch right away.




Status: Tell Us More

I could see myself using such a feature when shopping for movies. Would anyone else like to see this as an option? Make sure you vote for an idea if you like it.

Expand Best Buy Price Match Guarantee

Status: Tell Us More
by gadgeteer on ‎05-31-2015 02:23 AM

The Best Buy price match guarantee should be updated to include products shipped from and sold by Mac Mall and Adorama. Both Mac Mall and Adorama have aggresssive prices on Apple computers and accessories. Adorama has a sales alliance with in a deal to broaden Amazon's selection of camera products and accessories and both are two growing segments of Best Buy's business (considering the recent influx in installs of new Apple and Camera Experience Shops in local area stores). 

Status: Tell Us More

 Who else would like to see Best Buy's Price Match Guarantee include these online retailers?


Remember to vote for an idea if you like it!

A bit of the angst I see is people not getting a pre-ordered game on release day.

For me personally this has never been an issue when I have pre-ordered at lease a week in advance.  And there seems to be fewer issues with standard versions of games.  


My suggestion would to remove the date you should get it a few days before release and simply put release day.

Status: Acknowledged

Thanks for the suggestion. I can say we are always working to make the process as smooth and pain free as possible for our customers.

An Official BestBuy rep joining CAG

Status: We Did It!
by on ‎03-01-2012 03:45 PM

Because of the amount of deals BestBuy has had it can be very difficult to keep up thus I always check CAG(CheapA$$ to see what's going on. I'm a very active member there as I am also active on the BestBuy forums page & I think this would benefit all those involved. So it's a "WIN WIN WIN"


BestBuy Wins

Because the deals are far more visible than just the weekly ad thus more sales more $

Errors/mistakes that occur can be correctly quickly & that will cut down on the number of angry customers that miss a deal

With more sales & more $ generated BestBuy can provide more deals & promotions based off the larger sales base

More site traffic, more visibility

Even though the site is for gamers there's also a section for movies & other electronics


Customers Wins

More deals

Less errors/mistakes to avoid several trips to the store

Easy way to find all the deals in one spot

The CAG community can help with alerting stores that are out of stock & where items can be found


CAG Wins

More site traffic, more visibility

More deal posters = more deals posted

More CAG's helped


The only "loser" is our wallets but hey those are the breaks.


Just take a look at the current March @Gamer thread with deals that include $10 for Batman Arkham City, $5 for Rage & $5 for Mass Effect 2


The CAG will also be speaking on a rep joining hopefully we can make this happen sooner than later. The 2011 fall deals from BestBuy were unbeatable & even I was overwhelmed trying to keep up, keep everyone updated & get in on some of the deals but that's where a Official rep comes in.


There have been/are other retailers that have reps. there & they have been rewarded with more sales.


Sound off below lets get a BestBuy rep to CAG in time for the 2012 fall gaming blitz

Status: We Did It!

Good news! Thank you, Enuf, for posting this idea on IdeaX and to all the Community members who commented on this idea.  I am happy to announce that the CAG website is part of the Best Buy Affiliate Program.  In partnership with CAG, we are now providing them information about our deals and promotion which they can post on their website.  Other ways to receive information about our exclusive gaming offers are by signing-up for our @Gamer magazine, checking out’s gaming offers, viewing our weekly ad or joining the Reward Zone Gamer’s Club.

One great idea from IdeaX and our Gaming Forum boards implemented.  I look forward to the next.  Game on!

0 Votes

I love that Elite & Elite Plus get early access to Black Friday deals on, but I feel that there is one key thing that almost spoils this promotion: Pending rewards points.


While it's great that BB lets me get BF deals early, that doesn't really help me if I have so many Pending points in my account that I can't use for Reward certificates. Think about it: if I wait until Friday to shop instead of the early access, I'll actually save more $$, because my points will likely be availabe for reward certificates by then. This almost defeats the purpose of early Black Friday deals.


This could be fixed, however, if on the Sunday before Black Friday every year, all "Pending" points made up to that point automatically become redeemed, so that buyers can redeem their certificates in time for both the Early Access on Monday/Tuesday and Black Friday.


Sounds like a great way to reward Elite/Elite Plus users to me! What do you all think?


Status: Acknowledged

Thanks for the suggestion, and I hear where you are coming from on this. It is unlikely we would change how this works as allowing the use of points earlier could lead to the abuse of our rewards program.

0 Votes

Right now Gamestop is selling a 320GB slim PS3 for $99 on their website. At this point you guys don't have the same model pre-owned/refurbished. But you DO have the 160GB slim PS3 pre-owned, which Gamestop had BEFORE Black Friday for $99 as well.


I know what the response will be already to this so I don't even know why I'm wasting my time posting this.


It just seems like you guys went from wanting to really fight for a consumer's dollars to saying 'eh eff it, they'll buy it at our prices or they won't'. Then again I'm probably what you guys would consider a 'devil' customer since I only look for the lowest prices and usually don't buy anything else with my price matched item(s) or loss leader items I come into buy oh so rarely anymore.


So how about it? Change your tune and actually get some of the more thrifty shoppers like me back or keep plodding the course you are and hope all the 'gotta have it NOW' people keep you guys afloat?

Status: Acknowledged

Given the wide variety of condition pre-owned/refurbished items can be in we would not be price matching lower prices on these types of items. In addition in order to price match a lower price the items must be the same exact item.

Launch a Community Mobile App

Status: Acknowledged
by Retired: Community Manager on ‎03-24-2012 08:16 PM


Since its launch in 2008, the Best Buy Community has had a mobile version.  Currently, many people are increasingly using mobile apps; however, there aren't really any good tech support apps.  Launch a mobile app for customers, employees and superusers who are on the go and want to participate in the Community.



Status: Acknowledged
Thanks for the feedback on this idea


A customer service representative should be able to locate when an item is purchased online is expected to be deliverd in-store.


I had recently purchased an item and selected the in-store shipping option as there is a Best Buy within walking distance from my apartment. The item was shipped on Tues Feb 2nd with an estimated arrival date of Thurs Feb 4th. However, on that Thurs, I received an email saying that my shipment has been delayed (est date in the email notificiation was still Feb 4th). I contacted the Customer Support email on Saturday and asked when I can expect the item to be delivered. This went nowhere as every response honestly seemed like a robotic pre-typed automatic message. 


I then reached out to Best Buy's Twitter support where an actual person replied. However, they also could not track this when this item was expected to arrive. The item didn't arrive until a full week after the estimated date.


This really is unexceptable and I find it hard to believe that a huge company such a Best Buy can not track an item that is being shipped to the store.

Status: Acknowledged

Once an item has shipped we should be able to track it's movements as long as it was shipped via UPS or USPS. If the item is merely be transferred from one of our warehouses to a store's inventory there is not tracking information for that specific transfer.

0 Votes

Add iPad Pros to student deals

Status: Tell Us More
by gadgeteer on ‎03-21-2016 05:55 PM

I would love to see a Student Deals promotion for an iPad Pro.  I get the student deals on MacBooks and it completely makes sense.  Extending it out on the iMacs and not the iPad Pro - not so much.  I think given the choice, students would take the iPad Pro over the iMac, and versus a MacBook, it offers some unique advantages (i.e. extra portability, longer battery, the ability to draw or write on the display). Furthermore, if you offered a deal like the Surface student discount where it's 10% off, this would most likely be re-invested into the sales transaction in the form of Microsoft Office, the Apple Pencil and/or the Smart Keyboard so BestBuy has very little risk in doing this and would most likely see greater returns on both the accessory side and the hardware side (10% off may be a good enough incentive to go 128GB vs.32GB for less than $150 getting 4x the storage).  

Status: Tell Us More

Would anyone else like to see iPad Pros added to our student deals? Make sure you vote for an idea if you like it.

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