Best Buy & Geek Squad Policies

[jshort1606]

I bought a computer and microsoft office home edition on Friday and 2 days later in the ad if you buy a computer and home office on the same reciept you get it for 69.99 instead of 149.99.  Can i bring my reciept in and get credit for that price? 

[pat]

WELCOME TO THE BESTBUY NIGHTMARE.....

The same thing happened to me last week and I was assured 3 times that the PRICE MATCH WOULD APPLY TO MY PURCHASE. 

Today I got an email that Price match does not apply to "bundled" purchases. 

Since the offer is for two items purchased together  ,  I'm afraid that they will not honor their "price match"

Best Buy reps will mislead customers and say what they can to make the sale and after they refer to the fine print in their policy THAT WE SHOULD KNOW ABOUT BEFORE WE MAKE OUR PURCHASE OR REQUEST FOR PRICE MATCH CREDIT.

Good Luck  with store personnel.  They have no incentive to be of assistance.  Sometimes we have to just let it go and learn from the experience. 

BEST BUY CAN SUCK

[SlimJim77]

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jshort1606 wrote:

I bought a computer and microsoft office home edition on Friday and 2 days later in the ad if you buy a computer and home office on the same reciept you get it for 69.99 instead of 149.99.  Can i bring my reciept in and get credit for that price? 

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Yes. You qualify for a price match. Take your receipt to customer service as soon as you can.

[nickalusz · Accepted solution]

To reiterate what SlimJim77 said, since you purchased the same exact thing that's in the ad and it has now gone on sale, you qualify for the price match.

Think of it this way, you are still inside your return period, so if you just returned it all you could buy it all for the lower price. Thus, you qualify for the price match

[Mishki]

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pat wrote:

Best Buy reps will mislead customers and say what they can to make the sale and after they refer to the fine print in their policy THAT WE SHOULD KNOW ABOUT BEFORE WE MAKE OUR PURCHASE OR REQUEST FOR PRICE MATCH CREDIT.

Good Luck  with store personnel.  They have no incentive to be of assistance.  Sometimes we have to just let it go and learn from the experience. 

BEST BUY CAN SUCK

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Yesterday I helped at least three to five customers who had already purchased a computer who wanted to take advantage of this promotion.  Did you actually go into a store and see if they could help or solely go by the e-mail you received?