If you are in the return policy, then yes you can return it , check your reciept for these policies. However, if its beyond the return policy then you are out of luck.
For your convinenece I have posted Best Buy's Store Return Policy:
BestBuy.com Return Policy
<script type="text/javascript">//
wS('1','10')
// </script>
<script type="text/javascript">//
var strTitle = document.title;
var isCheckout = false;
if (strTitle.indexOf("Checkout") != -1){
isCheckout = true;
}
// </script>
--> Extended Holiday Returns
Gift didn't quite work out? No problem, because Best Buy
offers an easy, no-hassle return policy for holiday gift purchases.
Holiday Helpline
To ensure your holiday gifts get up and running, the Holiday Helpline at 1-888-BEST BUY (1-888-237-8289) entitles recipients of gifts purchased at Best Buy to receive free phone support through January 31, 2010. Of course, you can also call for pre-purchase assistance and gift recommendations.
January 31, 2010:
Extended return deadline for qualifying gift purchases made between
November 1 and December 24, 2009.
Product exceptions
| Gift type |
Return deadline |
• Monitors
• Projectors
• Digital cameras
• Camcorders
• Radar detectors
• Video games purchased used
|
January 31, 2010 |
• Desktop computers
• Notebook computers
• Netbook computers |
Online orders: 14 days from date merchandise is received
In-store purchases: 14 days from date of purchase |
Policy exceptions
• Purchases made before November 1 or after December 24, 2009
• Non-gift purchases
• Opened software, music, movies and video games
These exceptions are subject to the terms of our standard online return policy, which is detailed below.
Standard BestBuy.com Return Policy
You may return merchandise purchased at BestBuy.com if it meets the guidelines below. Not all products are returnable to the store. If you would like to return a major appliance, TV, accessory or furniture delivered via special delivery, please call Customer Care at 1-888-BEST BUY (1-888-237-8289).
Guidelines
You may return merchandise to a Best Buy store within the U.S. or by mail to our return center. All returns must be made in original condition and include all accessories. You will receive a credit for your purchase only if it meets the criteria below. We do not offer merchandise exchanges. Learn more about how to return an
<script type="text/javascript">//
if (!(isCheckout)){document.write('<a href="javascript:openContextSensitiveLink(\'
1043363607061\');">');}
// </script>
online purchase.
<script type="text/javascript">//
if(!(isCheckout)){document.write('</a>');}
// </script>
14-Day Return Period
Fourteen days from the date merchandise was received, refunds are available on computers, monitors, notebook computers, projectors, camcorders, digital cameras, and radar detectors.
30-Day Return Period
Thirty days from the date merchandise was received, refunds are available on the remainder of our products (see exceptions below).
Exceptions
The following items are not returnable:
- Labor and/or installation services
- Items that are abused
- Opened computer software, movies, music and video games
- If the original item is opened and is damaged or defective, or if an incorrect item was shipped, you may receive credit for these items. Please see details below (Damaged, Defective or Incorrect Items section).
- Digital content (e.g. music downloads from Napster)
- Pitch In™ Card contributions
- iTunes prepaid music cards
- Best Buy Digital Music Store cards
- Best Buy/Kodak Gallery Prepaid Photo Cards
- UMusic Prepaid Ringtone cards
Any merchandise missing the original Universal Product Code (UPC) cannot be returned. If the item is damaged or defective, please see details below.
Restocking Fee
A 15% restocking fee will be charged on opened notebook computers, projectors, camcorders, digital cameras, radar detectors, GPS navigation and in-car video systems. A 25% restocking fee will be charged on special order products, including appliances. These fees apply unless the item is defective or damaged, you received the wrong item, or the fee is prohibited by law.
Apple® iPhones
We accept iPhone returns or exchanges within 30 days from the original purchase. A 10% restocking fee will be applied.
Missing Item or Damaged Product Fee
A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).
Damaged, Defective or Incorrect Items
If you return a damaged, defective or incorrect item by mail or to a Best Buy store, you will receive a credit. You may then choose to purchase a replacement item in the store or online. To make sure the store has your product in stock, call Customer Care at 1-888-BEST BUY (1-888-237-8289).
Personal Data
Please remove all personal data (e.g., computer or wireless phone data, videotapes), from any returned products. Best Buy is not responsible for any personal data left on or in these items.
Rebate Policy
Any product that was purchased when a mail-in rebate was available on the purchase is subject to having the amount of the rebate deducted from the refund amount. Unless noted otherwise, all rebates are limited to one per product, per household or address.
Promotional Items
Any product that is returned without a promotional item(s) included with the original transaction (e.g., buy TV, get free DVD player; buy TV, get free gift card; or buy TV, get DVD player half off), will have the value of the promotional item deducted from the refund amount.
Please call Customer Care at 1-888-BEST BUY (1-888-237-8289) if your return is a:
- Major appliance, TV, accessory or furniture delivered via special delivery
- Computer that you plan to mail back to our return center for a refund
- Performance Service Plan or a Geek Squad Black Tie Protection Plan
