Best Buy & Geek Squad Policies

[gadgetmom]

Does anyone else ever wonder how many people they have working on this website to be able to move complaints so quickly off the message board into here?

But you wait.... and wait....and wait for them to deal with your issues?

3 DAYS AND COUNTING....

[Sarah-BBY Retired: Community Connector]

Hi gadgetmom,

I’m very sorry for any delay with my response; it’s been quite a week for flu season around here!  L

I also would like to apologize for any misunderstanding with your online order and the disappointment it caused your son during the Holidays.  As a mother of two boys myself, I can assure you that this is not the type of experience Best Buy® stands for, and is truly outside of our norm!

I was able to look into your situation and found that as you stated, you have now returned the original laptop and purchased another unit in our store.  I also understand that due to the circumstances, this caused you some additional cost - partially due to the new computer being slightly better technology.

However, I do agree with you that there seems to have been plenty of unnecessary aggravation involved and I would like to see what I can do to help possibly bring a great end result to an initial poor experience.  If you are interested in my assistance, please refer to the private message I have sent you, which you can check by first logging into the forum with your username and password, and then clicking on the envelope in the upper right-hand corner of the page.

Thank you,

Sarah

Community Connector

Best Buy® Corporate