Best Buy & Geek Squad Policies

[jwmozart]

I've read most of the complaining on these boards.  The only reason I'm posting my "sob" story is that it seems some of the folks received help from a Best Buy representative, and since I can't get anywhere with HSBC, I thought I'd give it a whirl.

Without going in to the longest saga in the universe, my main problems are this:

The first issue is regarding payment processing.  I should be able to make a payment on the day it is due either at a store or online without paying a fee.  I have about 15 different credit card accounts (most with a $0 balance) and this is the ONLY card that won't allow same day or in store payments.  In this particular case, I processed a payment through the online bill pay about 15 days before the due date.  My bill is due tomorrow.  Tonight, I checked on the payment because I know they are notorious for not being posted, and when I saw it wasn't there, I double checked my online bill payment only to find there was no record of it.  My word against HSBC is no contest.  They NEVER listen or bend.  Now, I have to pay their $15 rush fee to be sure I don't have a late payment.  Not acceptable.

The second issue is that I was told I would receive 36 months no interest with payment for a $3,800 appliance purchase.  I made the purchase in August.  The promo on the card is still 18 months.  I went to the local store tonight, and they were even put on hold multiple times and finally told that they would have to be called back.  Not acceptable.

Even the STORE can't get a straight answer from this credit card company!!  (The store employees were very helpful, by the way.)  The best solution would be for Best Buy to find another company.

I love Best Buy.  I get nothing but great service at my local store.  But this mess makes me want to run screaming and never enter again.

Is there any change in the near future?

Frustrated gal in OKC

[Dorothy-BBY Community Supervisor]

Hello jwmozart -

I have asked Coral, one of our Community Connectors, to reach out to you regarding your HSBC concern.  I appreciate your continued patience until she is able to contact you. 

Thank you!

[Coral-BBY Retired: Community Connector]

Hello jwmozart –

Welcome to the Best Buy Forums and thank you for taking the time to voice your concerns with HSBC.  I understand how it would be frustrating to feel that you’re not getting answers and cannot find anyone to help you.  I’m happy to hear that the store employees were helpful in trying to find a resolution for you, and apologize that we were not able to in store at that time.

I see you have two issues with HSBC, regarding your first issue with the payment posting time this is a procedure that is managed by HSBC.  I cannot speak to the policies or procedures of other credit cards or their managing banks, but I am aware that HSBC currently charges a $15 fee for a rush payment.  I understand this isn’t ideal for you and appreciate the feedback regarding this fee.  I have documented your concerns here at the corporate office regarding HSBC.

As for your second issue with the financing terms on your August purchase, I would need to look at the specifics of the purchase to speak on it further.  With that being said, I have sent you a private message requesting some additional information so I can help out further.  To check your private messages, please click on the envelope in the upper right hand corner while logged into the forum.

Thank you, Coral