Best Buy & Geek Squad Policies

[phisebodeb]

I am sorely disappointed in the level of customer service Best Buy has exhibited.  In the last week I have called no fewer than three times to try and figure out if and when Bestbuy.com will have back in stock the Nikon D7000 body only DSLR.  First customer service representative had absolutely no information and never offered to go and find any.  Unsatisfied, I called again a day later and the person this time says, "oh yeah, we'll have more in the warehouse this Friday."  On Saturday, it is still out of stock.  So I call back, and the person this time says, "no, we don't have that item in stock, and I don't know if we will be getting more in."  What am I to make of this?  Will Best Buy ever stock this product again, and if so, when?

[AaronE]

Is this also your post? http://forums.bestbuy.com/t5/Best-Buy-Geek-Squad-Policies/Nikon-D7000-body-only/td-p/430763

The wording seems the same/similar.

[dlaird2009 · Accepted solution]

Unfortunately do to the Tsunami's that occurred in Thailand the production levels have increasingly haulted. Nikon had several factories that were damaged and have been moving facilities to meet the demand. It may still be awhile before they and other suppliers have enough product to ship, also shipping ports have been directly effected! I just ordered my Nikon D7000 body from ritzcamera.com they have a short supply of Factory refurbished ones offering a free 1yr ritz warranty. I payed 999.99. Refurbished is in 100% new condition with new shutter mechanism, with these usually the only thing that is used on the camera is the magnesuim body and basic parts. Because Best Buy do not have gauranteed delivery date of these product they have mad it Non-stock to make room for other product, chances are as soon as Nikon is back up to full capacity it will bring them back because the Nikon D7000 is being heralded as one of the best Mid-Pro DSLR's on the market!