Best Buy & Geek Squad Policies

[Nemesiis]

Well the rudeness I was referencing actually took place in the thread I started Insignia 2 year warranty FRAUD.

Although now that you HAVE adressed me as well as suggested that I have no life, perhaps it is appropriate to add this to the list of amazingly poor service experiences.

[Vandeervecken]

  It seems they have already decided to hide it be folding it into my other thread.  I guess the reason I keep coming back is that I am offended professionally.  I train people in customer service.  I spent years working for the ;largest casual dining restaurant chain in the world opening new stores and training new staffs from the ground up.  In between I trained trainers for individual stores.  Poor customer service is becoming the norm and as a professional it offends me.  Those rude little people on this forum, most of whom I am sure are tied to Best Buy will not run me off.  In my youth I actually dealt with violent and life threatening dangerous situations, rude trolls do not impress or scare me one whit.,

[Nokia]

It was merged into this thread because it was not a separate issue. A general complaint about BB will not be addressed. You said you trained CS. How would you respond to a customer that comes up to you and says "I don't have a particular issue I need resolved. I just wanted to complain about things I've heard"?

[Nemesiis]

NokiaExpert,

I disagree, I think it is a seperate issue and should be left as such.

I think the particular issue for which this thread was started is quite clear. It's not a "general" complaint because it directly relates to several very specific instances of  Best Buy's failure to provide even the most basic of customer service. That is the issue I believe we would all like to see resolved.

I look forward to your suggestions for resolution of what I'm sure you can agree is a disturbingly common problem with Best Buy.

[Nokia]

What are these specific incidents? The only one I could pick out was

 "(I was hung up on repeatedly, never called back, and when I finally did get to talk to a supervisor named "Carlos" he was exceedingly rude and basically told me my only choices were complain to the local GM or email the CEO, but I was not allowed to have the CEO's email address! "

which actually was a continuation of the original complaint. Please point out any other specific instances that need to be resolved.

[Vandeervecken]

erhaps it is our fualt for listening while we waited, being ignored, while the staff had happy hour?

[Nokia]

And that issue was stated in the original post.

[Vandeervecken]

Are you talking of the list I mentioned?  The list is the daily litany of posts on this forum, as I pointed out in the post that started this thread before you guys merged them to hide this.

[Nemesiis]

It actually makes more sense to turn this discussion into a topic.

But I'm not surprised that Best Buy is kicking it to the cyber curb by merging it into another thread.

There's no doubt that there are many, MANY people who have experienced BB's horrible customer service followed by worse complaint procedures. I'm sure that's exactly the kind of truth BB is hoping to hide by hiding this thread.