Best Buy & Geek Squad Policies

[Vandeervecken]

  I work for a national corporation with about 300 locations, and no, we would not have a list anything like this.  In fact the location I am working at now fired its entire management staff 3 years ago for less than 10% of the complaints I can document from the Best Buy we can see from our store.  The new management staff replaced more than 75% of the employees over the next 3 months. 

[Nokia]

Yes, every company would like to think that they wouldn't have this many complaints. When it comes down to it, they do, especially those that hire mostly college-age employees, which is most large retailers out there.

I'm not going to argue this any further, because there's no way to prove it. This thread will be merged with your original, and if you have any further issues pertaining to you personally, you are welcome to follow up with Ryan.

[CrimsonRain]

Who's to say if even half of the complaints on this board are legitimate at all? Some customers just want to cry and complain because they think Best Buy should "back up their products" and give a lifetime warranty to all products they sell. Others feel like they are out of luck so they want a handout from Best Buy. Remember, there are 3 sides to every story: Side A, Side B, and the truth. With the size and nature of Best Buy's business, you are bound to have many many complaints. It's when you try and address them all is when Best Buy will fail.

[cr_client]

Actually, consider this:

-Best Buy has over 1,000 stores in the U.S.

-this board is on the internet

-there are only 30 threads per page

-the threads on Page 1 go back 3 or 4 days on average

-a number of the threads are re-posts or just requests for information, not actual complaints

Granted, some of the complaints are legitimate and examples of rather egregious customer service, but even those make up about half of the complaints.  So, on average, maybe 5 legitimate complaints per day posted on the internet, for all to see?

That's a pretty good track record, if you ask me.

[Vandeervecken]

  these are just the people who have gotten angry enough to come to these forums, fill out a registration, and then post.  A small minority I am sure of those angered by the bad service and the 1-888-BestBuy number that seems custom tailored to make people give up on complaining.  Most people are not as tenacious as I am when I feel I have been wronged by a company.

[Vandeervecken]

As a post scrip, this also only includes the people who noticed it on your site.  I was not informed of it at all.  I only found it when I was searching for the CEO's email address which the 888-BestBuy number told me was posted on this site after they told me it was one of the only 2 ways I could complain, and then refused to give me the address.

  Again, I see a complaint policy that seems made to make people give up, not resolve issues.

[SlimJim77]

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Vandeervecken wrote:

  these are just the people who have gotten angry enough to come to these forums, fill out a registration, and then post.  A small minority I am sure of those angered by the bad service and the 1-888-BestBuy number that seems custom tailored to make people give up on complaining.  Most people are not as tenacious as I am when I feel I have been wronged by a company.

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One must wonder why such tenaciousness is even necessary. When I'm wronged by a company, I simply never return. It must be an interesting existence to always thirst for blood.

[Vandeervecken]

  LOL, ah yes, insult the customers some more, that will improve terrible customer service experiences.  If I thursted for "blood" the building would not be standing already.  Believe me it is not that hard for someone with internet access and past experiences with explosives.  LOL  What I want is to see a very PUBLIC admission by this company that its service just plain sucks, and a very PUBLIC plan to fix that.  Something akin to what Starbucks did last year when they closed for a day and retrained their entire staff.  Most of the complaints here are being met with the same, "it is the customers fault," kind of rudeness they phone number gives.

[Nemesiis]

Vandeervecken,

My experience has been similar to yours in all respects. Rudeness from the staff at the store, rudeness from warranty service, rudeness on the 888 line and of course, rudeness in the forum.

Thank you for being a voice of reason. It is complete insanity that after all the ridiculous behaviors  you've put up with you should come here and continue to be insulted...

And yet not surprising.

Nothing would make me (and about a billion other customers) happier then for Best Buy to pull a Starbucks and retrain from the ground up. Clearly it IS necessary.

Hopefully this thread remains separate from your others. I think it will be interesting to see how many people's stories you can collect. How many will it take before someone acknowledges that this problem is real?

[CrimsonRain]

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Nemesiis wrote:

Vandeervecken,

My experience has been similar to yours in all respects. Rudeness from the staff at the store, rudeness from warranty service, rudeness on the 888 line and of course, rudeness in the forum.

Thank you for being a voice of reason. It is complete insanity that after all the ridiculous behaviors  you've put up with you should come here and continue to be insulted...

And yet not surprising.

Nothing would make me (and about a billion other customers) happier then for Best Buy to pull a Starbucks and retrain from the ground up. Clearly it IS necessary.

Hopefully this thread remains separate from your others. I think it will be interesting to see how many people's stories you can collect. How many will it take before someone acknowledges that this problem is real?

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Technically, no one representing Best Buy has addressed you in this thread yet so no one from Best Buy has been "rude" to you.

I believe you are confusing the rudeness of others on this forum to your own inability to accept reality about whatever your gripe is with Best Buy and move on with life.