Best Buy & Geek Squad Policies

[jomivesloc]

Purchased "Cars 2" 3D DVD.  Played it, it kept repeating the same scene over and over.  Read the back of the receipt, only allowed to exchange for same product.  No problem with that.  Second DVD did the same thing.  Our other 3Ds work well without interruption,  Googled the DVD for problems, seems there is a problem with that DVD.  Is there anyway to exchange the DVD for a totally different movie?  Not happy that I have a product that doesn't work.

[afrothunder87]

Is it actually a DVD or is it a Bluray? If it is a Bluray then try updating your bluray player.

If that doesn't work you could possibly go through the manufacturing for a refund if it is a known problem with that particular DVD.

[Ryan-BBY Community Connector]

Hello jomivesloc -

Blake from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Blake-BBY Community Connector]

Hello jomivesloc,

Welcome to the forums!  

I apologize that the "Cars 2" 3D DVD wasn't working on several occasions.  As stated previously, have you attempted to download the firmware updates on your player?  This usually will solve the issue.  If not, please post here and we can look into the situation further.  

I look forward to hearing from you!