Best Buy & Geek Squad Policies

[bearly230]

My request is simple please list your Corporate Office Phone number. 888-best-buy will not connect me or give me the number for complaints.

Thanks

[TheLexMachine]

That is the number for complaints. There is no Corporate Complaint department. What are you wanting to complain about?

[bearly230]

When calling the number you listed, I was denied the ablity to speak with managers, I could not get a number for the ceo or even be transfered to his/her admin.

I'm fed up with the total lack of professonalism in Best Buy from the local computer teck, (GEEK SQUAD) to the service department in Kentucky.

I want the name and phone number for the ceo's admin, I know there's no way the ceo would take a call but the admin can.

[Falco]

Does anyone know if I'd be in violation of forum rules if I supply him with that number?

[Miranda]

I honestly don't know for sure, however, if he waits for a response from someone with -BBY after their name, they're all from the corporate office and will be able to help him out.

[aznlilboi1987]

hmmm i tried talking to them couple days ago, the department is called "customer relation" or something

there u can file any complain u want. but they did put me on hold for at least 30 min to call the store and see whats going on, i think the wait was worth it

[SlimJim77]

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bearly230 wrote:

My request is simple please list your Corporate Office Phone number. 888-best-buy will not connect me or give me the number for complaints.

Thanks

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Grandstanding

[starhelper2587]

Yeah, Consumer Relations is the "corporate" department but they are just located in a call center as well.  You can't actually talk to BB's CEO or VP or anything.  Consumer Relations does have a direct #, but you'll still have to wait in the call queue to speak w/ someone since they are the only complaint department besides Public Defenders.

[Kyle-BBY Retired: Senior Social Media Specialist]

Hi bearly230,

I actually work out of the corporate offices here in Richfield and would be glad to field your questions.  My team (the Social Media team) and the greater Consumer Relations department are in place the support our management staff and work to resolve any customer service issues that may arise.  While it is tough to talk directly with our busy Executives, that's not to say that your feedback won't be made available to them because we do take your voice seriously.  Each and every individual working for Best Buy® or Geek Squad® represents the company and we want to hear what you think of us. 

I am sending you a private message to gather some more details surrounding your experience with our Geek Squad® computer technicians and the service center in Kentucky.  To check your private message, make sure you are logged into the forum and then click the envelope icon in the upper right hand corner of the site.

I look forward to talking with you more!

Sincerely,

[U2Hill]

Hi Kyle.  I'm having a horrible problem with Best Buy customer service.  I've spent over two and a half hours on the phone in the past 3 days and have been hung up on 3 times.  I filed a complaint with Customer Relations and that lady said there was nothing she could do to help me.  I ordered an item on November 30th and it seems to be lost somewhere on your end.  I'm told that I cannot get a refund.  I've also sent 3 emails that have not gotten a reply.  I don't know what else to do.  This was a gift I needed for Hanukkah which started on 12/11.  I was told before I ordered it that I would have it in time for the start of Hanukkah.  I'm waiting on a phone call from the Better Business Bureau so I can file a complaint with them.  Hopefully, you'll be able to help me first.  You can email me at{removed per forum guidelines} Thank you very much for any assistance you can provide.