Best Buy & Geek Squad Policies

[ratman19]

well he doesn't really know that much about pcs, plus too, if I remember correctly laptops are usually in some white stuff to prevent dust from getting on it, so when he took it out he wouldnt have realized. They arent even no markings on the laptop saying what series it is or what specs it has. Remember too, they are also very close in colour

[ratman19]

I think he told me there is an asus place not too far from the best buy in Manhattan NY, so he told me he was also gonna try to carry it there and try and get the correct laptop.

[RealGeorgeW Emerging Expert]

Unfortunately, I do not foresee him getting another laptop... especially without the original box. Sorry to say but it really does seem like there's not much you can do.

[ratman19]

I was kinda saying the same thing, without the box it seems hopeless. I hoping at least with the receipt it would be enough to exchange it. Im kinda keeping my fingers crossed. 

[ratman19]

I tried calling again from my home but I cant seem to get through to them. Can anyone ask an employee at bestbuy about my situation?

[Nokia]

I'll flag your post to be looked at by a Community Connector.

[ratman19]

Thank you very much sir. Really appreciate it, because there is no way for me to return it in 2 weeks unless I use Fedex, and I don't have enough money to use them. So my only option is to wait till my friend goes back down in April. The only information I would be able to leave is a name, number and address

[Dorothy-BBY Community Supervisor]

Hello ratman19 -

Jesus, from our Community Connector team, will be reaching out to you.  You can expect to hear from him personally in no more than 3 - 5 business days.  Thank you!

[ratman19]

thanks a bunch, I'll await his reply

[Jesus-BBY Community Connector]

ratman19 –

Thank you for visiting our forums. I can understand your frustration over what you are claiming. The chances are pretty much slim to none when a different computer is packaged in place of another. I am not saying it cannot happen but it is rare.

We receive these units from the manufacturer sealed and we do not open them to inspect them. We do sell opened box computers. They clearly marked on the receipt and packaging as so. I cannot guarantee the store will be able to exchange this unit for you but I’ll be happy to look into this for you. I’ll be sending you a private message to collect some information from you. To check you private messages, ensure you are logged into the forum and click on the envelope icon on the upper right hand of the page.

Thanks,