Best Buy & Geek Squad Policies

[Mrwonka]

   This is nothing short of a complete complaint about an employee that works at the Best Buy at 8363 W Franklin Rd. Boise, Idaho. The employees name is Andrea and works the returns counter. I walked into the store to make a small return of an item that I had purchased only to receive a disgustingly vile and smug attitude. I kept my composure throughout this unfortunate experience only to receive the comment of, "get lost" after receiving my receipt. She is a younger blonde girl with absolutely NO place in customer service. I do love Best Buy, but after an experience like this I may buy my electronics elsewhere. Thanks for nothing Andrea. Find another job.

[Elizabeth-BBY Community Supervisor]

Hi Mrwonka,

No matter what the situation, even in cases where we may have to say no to a customer, the attitude you described from our employee is unacceptable.  I will make sure the appropriate management receives your comments for further internal review.  I hope you will not let one person change your love for Best Buy and that you will allow us the opportunity to serve you better in the future.

Thanks for posting,