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Member
aceykid12
Posts: 18
Registered: 06-08-2010

Re: Best Buy broke my TV and refuses to fix it

 


Sparticus wrote:

I personally think it accomplishes a lot, way more than your continued trolling...

 

People come on here and say "I spent thousands at Best Buy! I deserve better service!" and try and play that card, I'm just showing that in the past I've been a loyal consumer of BBY's extended warranties (purchased on my iPod, XBOX, GPS, etc). Even after all of _this_ I deicded to purchase yet another extended warranty on my *new* TV (to replace the brick of a TV BBY left me with).

 

HOWEVER, I want best buy to know that due to the extremely poor service I've recieved and the constant delays that I went and returned the extended warranty I just purchased and will no longer be purcasing any other warranty from them. I posted a photo of my return receipt as proof, just to show I'm not full of hot air.


I hate to point out the irony, but I still love it. The fact you posted a picture of your 'return' receipt to show 'your not full of hot air'  and you keep mentioning 'what the masses say' is at it's core internet trolling. Your trying to turn heads and get attention through negative passive comments saying, "I'm not this so look at me!" They will eventually get your TV fixed, everything takes time. This is the jeffersons where a little robot pops or your son Leeroy pops out and fixes right away. Sometimes patience and some virtue will get you a lot farther than hate, illwill and negativity.

I leave you with one of my favorite quotes, "Ki|| them with kindness!"

 

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Recognized Member
leo730
Posts: 102
Registered: 04-10-2010

Re: Best Buy broke my TV and refuses to fix it

 


cr_client wrote:

leo730 wrote:

cr_client wrote:

I don't understand what it accomplishes to post a receipt showing that you returned something.  Do you think that other people who read this in the future won't believe that you actually returned  the extended warranty?


 

What does your post accomplish?

 

At least his shows that he returned his BB warranty to the mods.


The "mods", who are Best Buy Corporate employees, have full access to his original transaction, and can look and see if he actually returned the warranty or not.

 

Either way, why would anyone doubt his credibility regarding whether or not he returned it?  Based on the OP's frustration, I have no trouble at all believing that he actually returned the warranty, nor do I need to see a receipt showing that he bought a SquareTrade warranty to believe that he went that route.  I also don't need to see a receipt showing proof that the OP decided to buy a new TV because they couldn't live another minute longer without their TV being repaired (I empathize, having two TVs myself).

 

What I WOULD be interested to see, however, is whether or not the OP returns their *NEW* TV after their original one is fixed, especially if the other one is fixed within the return period of the new TV.  But that's just a general curiosity, with no judgment or accusations intended, expressed, or implied.


 

Yes, because it makes perfect sense for a customer who feels that BB has been less than ideal with it's business practices to trust BB yet again to retain that information in their computers.

 

Sorry, I'm with Sparticus on this one.  I keep all my receipts.  I even write down names of employees I speak to who promise me something.  I do this in any business.  It has paid off numerous times.

 

You can blindly rely on these retailers to do the job right.  I on the other hand will have a plan B and C and D and...

 

Let me pose this question.... Don't you like Best Buy Cr_client???  Don't you think they are a great retailer???  If so... then why the heck are you arguing with one of their customers who is already displeased with them?  You and almost every other regular forum member here.  Why do you guys always do this?  What are you accomplishing?  Are you not in fact actually hurting the company that you support by angering their customers who are already upset???

 

So tell me again, what do your posts accomplish?

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Member
Sparticus
Posts: 18
Registered: 06-03-2010

Re: Best Buy broke my TV and refuses to fix it

 


aceykid12 wrote:

 

I hate to point out the irony, but I still love it. The fact you posted a picture of your 'return' receipt to show 'your not full of hot air'  and you keep mentioning 'what the masses say' is at it's core internet trolling. Your trying to turn heads and get attention through negative passive comments saying, "I'm not this so look at me!" They will eventually get your TV fixed, everything takes time. This is the jeffersons where a little robot pops or your son Leeroy pops out and fixes right away. Sometimes patience and some virtue will get you a lot farther than hate, illwill and negativity.

 


 

Sorry, but you completely missed my point, I was referring to the people that come on puff their chest with false statements or threats; "I spend thousands at Best Buy! THOUSANDS!" or "I will never buy anything from Best Buy again!". I don't sit and claim to spend thousands at Best Buy nor am I going to say I'll never buy anything from them again. However I definitely will never purchase an extended warranty again. I posted a photo of my return receipt to prove just that, that if I say I'm going to retun the warranty on my new TV because of the extremely poor server I've received on my old TV, then I will and I did. I can't simply hope that moderators are looking up my transaction history to verify this, nor can I implore my fellow consumers that "I really did it". It wasn't an empty threat, there is a clear distinction between "saying" and "doing".

 

Did I posted a photo of my return reciept to get attention and turn heads? heck yes I did, if I didn't want BBY or other people to look and take notice at the extremely poor service I have recieved thus far, why would I even be posting on this forum to begin with?

 

And you're completely right, this isnt the jetsons... but this also isnt the Roman times either, in this modern day of technology I shouldn't be expected to wait while someone delivers my parts on foot from the battle of marathon to athens... I mean, we're going on 3 weeks this week... In my opinion 5 days is patient enough, even the US Postal Service is faster than this... and at least the post office doesn't delivery me the wrong mail then wait another week to send me the right mail, and again delay delivery.... people shouldn't be expected to wait up to 45 days for the TV to be repaired.

 

And for all the "Ki|| them with kindness" and the "you get more bees with honey than vinegar" comments, the guy came to my house and left my TV disassembled because he was too lazy to put it back together, they shipped the wrong parts, delayed service, they never call me back... and yet, I'm suppose to "Ki|| them with kindness" and "use honey" when they're taking a dump all over me? ...yeah, ok.

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Recognized Member
leo730
Posts: 102
Registered: 04-10-2010

Re: Best Buy broke my TV and refuses to fix it

*claps*

 

Makes sense to me.  But I guess you have to have been one of those customers who got a run-around for nearly a month before even getting anything set into motion on the road to a solution.

 

Have you guys ever heard the term "Easier said than done?"  It applies 100% here.

 

It's alright Sparticus.  They did the same things to me in my thread when I had my problem with BB.  All of their explanations and excuses in the defense of BB were disproved when Corporate contacted me with an apology and solution.  The lady looked through all of the records and delivery confirmations and ensuing cancellations and apologized for it.

 

As hard as it is for a lot you to believe, Best Buy does in fact make mistakes.  It is not always the customers fault as you guys seem to make it out to be.

 

Customers that have been treated poorly want answers from BB employees.  Maybe such a customer like myself will ask for you opinion where it is more relevant... in threads about product reviews.  Even then I'm taking it with a grain of salt.

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Member
Sparticus
Posts: 18
Registered: 06-03-2010

Re: Best Buy broke my TV and refuses to fix it

UPDATE:

 

Due to a death in the family I had to reschedule my last appointment (6/11) to (6/16). The tech came out today with the parts and replaced the mainboard and PSU. However, the TV is still non-functional... The tech looked through the notes and asked me if he could just take the TV with him to the repair center and have them look at it there so we didn't have to wait on parts, etc, etc... So he took the TV and hopefully I'll hear something back by Friday or Monday... hopefully...

 

How completely and utterly frustrating, it's been over 3 weeks, going on 4 weeks and still absolutely no resolution in sight... ugh.

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Member
Sparticus
Posts: 18
Registered: 06-03-2010

Re: Best Buy broke my TV and refuses to fix it

UPDATE:

 

Tech just called, TV has been repaired and they are dropping it off this afternoon.

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